Remote IT Support - How DOes It Work?

Remote IT Support for Workstations, Laptops and Servers is provided remotely over the internet. The 3 step process below shows you how to place an order and what you need to do after placing your order.

Step 1.
Select the type of support you require and click on Order Now.

Step 2.
Fill in your contact details then download our remote IT support client application to your desktop and run it. You will be given a unique ID number which you enter into the form. That number will allow us to connect to your computer/server at the time you selected while placing your order.

Step 3.
After you submit your order you will be presented with a payment button - please click on it and enter your payment details to complete the order. It is important to know that our payment processor is run using Google Checkout. You will be asked to enter your credit card details but you will not be charged until the work required has been carried out. Our promise of no fix no fee is valid for both business and home users.

IMPORTANT:
During your order process, if you selected for example 21/12/2009 at 2:30pm then please make sure that our client application is running on your machine at that time and that the ID displayed is the same as the one you entered during checkout process.

During our remote session you will be able to see everything the technicians are doing and all the sessions are video recorded on our servers for training and quality purposes. You are also able to chat with our technicians through the chat console.

Payment:
Your payment is a one off payment and entitles you to up to 1 hour of remote IT support. Any unused time after the session is closed is not transferrable.